This page contains all of Portfolio Pig's store policies. Please read each section carefully before placing your order. If you have any questions, contact us at portfoliopighelp@gmail.com.
1. Privacy Policy
This Privacy Policy describes how Portfolio Pig collects, uses, and discloses your personal information when you visit, use, or make a purchase from our store, or otherwise communicate with us. Portfolio Pig is powered by Shopify.
Information We Collect
We may collect the following categories of personal information depending on how you interact with our store:
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Contact details — your name, billing and shipping address, phone number, and email address.
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Financial information — payment card details and transaction information, processed securely through our payment providers.
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Account information — username, password, and account preferences, if you create an account.
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Transaction information — items you view, add to your cart, purchase, return, or exchange.
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Communications — information you include when contacting our support team.
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Device and usage information — IP address, browser type, and how you interact with our website, collected automatically via cookies and similar technologies.
How We Use Your Information
We use your personal information to:
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Process and fulfill your orders, including shipping and handling returns or exchanges.
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Communicate with you about your order, account, or support requests.
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Send marketing and promotional communications (you may opt out at any time).
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Detect and prevent fraud and maintain the security of our store.
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Comply with applicable legal obligations.
Cookies and Analytics
Our store uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze how visitors use our site. You may adjust your browser settings to refuse cookies, though some features of the store may not function properly as a result.
Information Shared with Third Parties
We may share your personal information with:
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Shopify — our e-commerce platform provider, which hosts and powers our store. To learn more, visit the Shopify Consumer Privacy Policy.
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Payment providers — to securely process your transactions.
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Shipping and fulfillment partners — to deliver your order.
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Other service providers — such as analytics, marketing, and IT management services, who process data on our behalf.
We do not sell your personal information to third parties.
Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you. You may also have the right to opt out of targeted advertising or the sale of your data. To exercise any of these rights, please contact us at portfoliopighelp@gmail.com. You may also visit the Shopify Privacy Portal to exercise rights related to data processed by Shopify.
Contact for Privacy Questions
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at portfoliopighelp@gmail.com.
2. Shipping Policy
Order Processing Times
Each Portfolio Pig is assembled, prepared, and tested before it is shipped. Because we are still a small and growing company, please allow 5–7 business days for us to build and process your order.
Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email once your order has been processed and shipped.
Estimated Delivery Timelines
Once shipped, estimated delivery times are as follows:
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United States: 5–10 business days
Most orders should arrive approximately 2–3 weeks after the order is placed, including the time required to build and process your Portfolio Pig.
Delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, holidays, weather, customs processing, high order volume, or other factors outside our control.
Shipping Costs and Available Regions
Shipping costs are calculated at checkout based on your location and selected shipping method. We currently ship within the United States.
Free shipping may be available on qualifying orders. Any applicable thresholds will be displayed at checkout.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become active after you receive this email.
Delays, Lost Packages, and Incorrect Addresses
Portfolio Pig is not responsible for delays caused by carriers, customs, weather events, or other circumstances beyond our control. If your package appears lost or has not arrived within a reasonable time after the estimated delivery window, please contact us at portfoliopighelp@gmail.com and we will work with the carrier to investigate.
Please ensure your shipping address is correct at the time of purchase. Portfolio Pig is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing your order, contact us immediately at portfoliopighelp@gmail.com and we will do our best to correct it before shipment.
Preorders and Founder's Edition Orders
Preorder and Founder's Edition items may have extended processing and shipping timelines. Estimated ship dates for these orders will be clearly communicated at the time of purchase and through email updates. If you have questions about the status of a preorder, please contact us at portfoliopighelp@gmail.com.
3. Returns, Refunds & Exchanges
Do You Accept Returns, Refunds, and Exchanges?
Yes. We accept returns, refunds, and exchanges on eligible items, subject to the conditions described below.
Return Window
You have 30 days from the date you receive your item to request a return, refund, or exchange. The return window begins when your order is delivered—not when it is placed—to ensure you have adequate time to inspect your purchase.
This window is intentionally set to begin at delivery so that it does not expire before your item could reasonably arrive based on our stated shipping timelines.
How to Initiate a Return
To start a return or exchange, please contact us at portfoliopighelp@gmail.com with the following information:
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Your order number
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The item or items you wish to return or exchange
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The reason for your return
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Photos of the item if it is damaged or defective
Do not send items back without first contacting us. Returns sent without prior authorization may not be accepted.
Return Eligibility Requirements
To be eligible for a return, items must be:
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In their original, unused condition
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In their original packaging, when reasonably possible
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Returned with all included parts and accessories
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Returned within the return window described above
Non-Returnable Items
The following items are not eligible for return or exchange:
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Gift cards
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Digital products
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Final-sale items
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Customized or personalized items
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Products damaged through misuse, accidents, improper handling, or unauthorized modifications
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Items returned without their included parts or accessories
Customized or personalized items may still qualify for a replacement or refund if they arrive damaged, defective, or incorrect.
Return Shipping Costs
Customers are responsible for return-shipping costs for standard returns, including returns due to a change of mind.
Portfolio Pig will cover reasonable return-shipping costs when the return is caused by our error, such as sending an incorrect, damaged, or defective product. When applicable, we will provide a prepaid return label or reimburse reasonable return-shipping costs.
Original shipping charges are nonrefundable unless the return is caused by our error.
Inspection and Refund Processing
Once we receive your returned item, we will inspect it within 3 business days. If your return is approved, your refund will be processed to your original payment method within 10 business days of approval.
You will receive an email confirmation when your refund has been issued. Please note that your bank or payment provider may take additional time to post the refund to your account.
Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, missing items, or contains the wrong product, please contact us at portfoliopighelp@gmail.com within 7 days of delivery. Include your order number and clear photos of the product, packaging, and issue.
We will arrange an appropriate replacement, exchange, or full refund at no additional cost to you.
Customer Support
For all return, refund, or exchange requests, please contact our support team at portfoliopighelp@gmail.com. We aim to respond to all inquiries within 2 business days.